SMS and Email Notification Integration

SMS and Email Notification Integration

SMS and email integration sends a message automatically when something happens in your system. The customer is told when an order is received, when the parcel ships, when an appointment is coming up, or when a password reset is requested.

Typical Notification Scenarios

• Order received and payment confirmation
• Shipped, with tracking number
• Appointment confirmation and reminder
• Quote or form enquiry received
• Password reset and account verification

The Message That Reduces Calls

A short notification at the right moment stops most of the calls asking for a status. Shipping and appointment messages in particular answer the questions that make up the bulk of phone and message traffic.

Consent and Compliance

Commercial messaging requires consent management. Opt-in records are kept, commercial messages are not sent to people who have not consented, and transactional notifications are handled separately from marketing messages.

Delivery Logs and Error Tracking

Every send is logged as delivered, undelivered or failed. Failed sends are listed and can be retried, so a notification that never reached the customer does not go unnoticed.

Pricing

Pricing depends on the number of scenarios, the number of providers and template needs. SMS packages and provider usage fees are not included.

Tell us when you want your customers notified and we will build the scenarios.