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Business Process Automation

Bots and Automation · Delivery: 2 to 3 weeks

Business Process Automation

Business process automation replaces the routine where a job travels from person to person by email and messages with a single defined flow. Data is entered once, approvals reach the right person in order, every step sends a notification and the current stage is always visible. Process analysis, flow diagram, system connections, exception handling, user training and 30 days of monitoring are included.

What is delivered

  • Process analysis and end-to-end flow diagram
  • Written definition of steps and rules
  • System connections (forms, spreadsheets, email, ERP, CRM, e-commerce)
  • Approval and notification steps
  • Error and exception handling
  • User training and process documentation
  • 30 days of monitoring after go-live

Business Process Automation

Business process automation means defining the steps a job goes through from start to finish and connecting those steps to your systems. When a request is created the flow starts by itself, approvals reach the right person in order, and notifications go out as steps complete.

Which Processes Get Automated

  • Quote preparation and approval
  • Purchase requests and approval chains
  • Opening new customer or supplier records
  • Order preparation and dispatch approval
  • Leave, expense and advance requests
  • Service and support request handling

The Cost of Work Passed Hand to Hand

When a process runs on email and messages, the same data gets entered several times, nobody knows whose approval it is waiting on, and the work stops on the day one person is away. After automation the process belongs to a defined flow rather than to a person: every step has an owner, a duration and a recorded status.

Approval and Notification Steps

Approval rules can be defined by amount, category, region or individual. Requests above a threshold go to a higher approver, and an overdue step triggers a reminder, so the approval flow moves without anyone chasing it.

Connecting Your Systems

The process connects to the tools you already use: web forms, spreadsheets, email, ERP, CRM or your e-commerce platform. Data entered once is written into the relevant systems automatically, removing duplicate entry.

Exception Handling

Real work always has exceptions. During analysis these are written down too: where the process goes in an unusual case, who steps in and how the record is kept. The success of the automation depends on these details.

Pricing

Pricing depends on the number of steps, approval levels, systems to connect and the complexity of exception rules. The starting price is a pre-analysis estimate; a fixed quote follows once the scope is clear.

Describe your process step by step and we will map which parts can be automated.

What is business process automation?
Defining the steps of a job, connecting them to your systems and letting approvals and notifications move automatically.
Which processes can be automated?
Quote and purchase approvals, new customer or supplier records, order preparation, leave and expense requests, and service requests.
Does it connect to our existing software?
Yes. Web forms, spreadsheets, email, ERP, CRM and e-commerce platforms can be connected, with technical suitability checked during analysis.
How long does a project take?
Depending on scope, usually 2 to 3 weeks. Step count and the systems involved affect the timeline.
How is the price determined?
Step count, approval levels, systems to connect and exception rules set the price. Prices exclude VAT and are fixed after analysis.
Can approval rules be customised?
Yes. Rules by amount, category, region or person can be defined, and requests above a threshold routed to a higher approver.
Can we see which stage a request is at?
Yes. Each step owner, duration and status is recorded, and pending approvals are visible.
What happens in cases outside the rules?
Exceptions are written down during analysis, defining where the process routes and who intervenes.
Is team training provided?
Yes. User training and process documentation are delivered.
Is there support after go-live?
Yes. The process is monitored for 30 days in live use and necessary adjustments are made.

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